Privacy Policy
Effective Date:
September 12, 2024
This Privacy Policy ("Policy") applies to www.altpathdigital.com and ALT PATH DIGITAL LLC ("Company," "we," "us," or "our") and governs the collection, use, and protection of personal data across our website and services. This includes services such as customer feedback and review requests, missed call automation follow-ups, and re-engagement (database reactivation) campaigns. By using our website or services, you agree to the terms outlined in this Policy.
1. Information We Collect
We may collect the following types of personally identifiable information from you when you engage with our services:
-First and last name
-Email address
-Phone number
-Billing and payment details (if you purchase our services)
We may also collect non-personal data, such as browser type, referring website, or time spent on site, to improve functionality and performance.
2. How We Use Your Information
We use your information to:
-Provide and operate services you’ve requested
-Send feedback or review requests after service completion
-Follow up with you via SMS if a call to us is missed
-Re-engage with past or inactive customers about relevant services
-Notify you of changes to services or features
-Send account-related or promotional communications (if opted-in)
-Improve service offerings and support customer needs
All SMS communications will be in compliance with A2P 10DLC guidelines and will include opt-out instructions (e.g., "Reply STOP to unsubscribe").
3. Sharing Information with Third Parties
We do not sell, rent, or lease your personal information, including mobile numbers or SMS opt-in consent, to third parties for their own marketing purposes.
We may share your information with trusted third-party service providers and technology platforms strictly to help us deliver our services. These services may include:
-Sending SMS or email communications (e.g., feedback requests, appointment reminders, reactivation messages)
-Automating missed call follow-up messages
-Managing online review generation and monitoring
-Customer relationship management (CRM)
-Payment processing and support
All such third parties are contractually bound to use your personal information only to perform services on our behalf, and they must maintain strict confidentiality and data protection standards. These vendors are prohibited from using your information for any unrelated or commercial purposes.
We may also disclose your personal information if required by law or in good faith belief that such action is necessary to:
-Comply with legal obligations or processes
-Protect and defend the rights or property of ALT PATH DIGITAL LLC
-Act in urgent circumstances to protect the safety of users or the public
4. SMS & Email Communications
We may send you SMS or email communications related to:
-Feedback and review requests
-Missed call follow-up
-Service updates
-Scheduling
-Appointment reminders, or Promotional offers related to past services and inquiries.
Consent to receive SMS messages is not a condition of purchase.
Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP to any message or by unsubscribing via email.
5. SMS Consent & Mobile Numbers
We do not share, sell, or rent your mobile number or SMS opt-in consent with third parties for their own marketing purposes. Any third-party vendors we use to deliver SMS messages are contractually bound to use your mobile number only for providing services on our behalf and in compliance with applicable privacy and telecommunications laws.
6. Automated Technologies and AI
We may use automated technologies, including artificial intelligence (AI), to deliver parts of our services. For example, AI may be used to send follow-up messages after a missed call, respond to frequently asked questions via SMS, or personalize re-engagement communications as part of our database reactivation service.
These tools operate based on rules, data, and algorithms to improve efficiency and user experience. While automated systems may interact with you, they are monitored and reviewed to ensure accuracy and compliance.
7. Security of Your Information
We use commercially reasonable measures to secure your information against unauthorized access or disclosure. These include:
-SSL encryption for all sensitive data transmission
-Secure data storage and access control policies
While we strive to use industry-standard practices, no online service can guarantee absolute security.
8. Right to Access or Delete Your Information
You have the right to:
-Access your personal information
-Request corrections
-Request deletion of your data (subject to legal or contractual obligations)
Please submit a verifiable request to our contact info below. We may retain data for purposes such as legal compliance, fraud prevention, internal use consistent with your relationship with us, or to fulfill active service agreements.
9. Children Under 13
Our services are not intended for use by children under the age of 13. We do not knowingly collect personal data from children. If you are under 13, please do not submit any information to us.
10. Changes to This Policy
We reserve the right to update this Policy as services, technologies, or legal obligations change. Any updates will be posted on this page with a revised effective date. Your continued use of the site or services after such changes indicates your acceptance of the revised Policy.
11. Contact Information
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:
Email: [email protected]
Phone: 720-599-1325
Website: